1.- Scope of Terms
These terms govern all reservations made through the internet booking engine of Las Casitas Tepoztlan powered by Hotel Back Office LLC (subsequently referred to as online reservation provider).

2.- Acceptance
You accept these terms on behalf of all members of your party.

3.- Advance Payment for reservation
To guarantee your reservation, a prepayment will be collected upfront as an advanced payment charged to any of the credit or debit cards supported by the payment system. This charge, if successful, is non-refundable and completes your online reservation, subject to the terms of reservation. Prepayment cannot be used as payment for modification, cancellation or no-show charges. The remaining balance of your total room charge if any, along with any charges incurred during your stay, will be collected upon check-out.

4.- Confirmed Reservation
The reservation is considered confirmed when you receive a Confirmation Page containing your Transaction ID. Please save and/or print this for your records and present it to the hotel upon check-in.

5.- Terms of Modifying or Cancelling a Reservation
Modification and cancellation may be allowed depending on the rate plan policy as stated in the policy section. We reserve the right to charge your credit/ debit card for modification, cancellation and no-show fees as per the stated policy for your reservation.

6.- No-Show Terms
In the event that you do not check-in before the time specified in the Cancellation and No-Show Policies section, you will be qualified as a: "no-show" and the corresponding fees will be collected via a charge to the card on record. Should that card not work for this purpose, we will be in contact with you to request your assistance with your payment of the no-show fee.

7.- Secure Reservation Processing
The credit card and guest information collected from the online reservation provider are protected and securely transmitted by VeriSign.

8.- Card Fraud Control
To protect credit card holders, the guest is required to present the credit card used in making the online booking and a matching valid PHOTO ID upon check-in. The hotel reserves the right to refuse the guest to check-in for failure to comply with this requirement. No payments will be accepted by a third party who is not present at the time of check in, unless approved by the management in writing (the personnel at the front desk does not have the authority to accept a credit card payment by somebody other than the card holder). The hotel may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.

9.- No Liability
I as a guest understand neither Las Casitas Tepoztlan, nor our online reservation provider nor any of our directors, employees, affiliates or other representatives, will be liable for loss or damages arising out of or in connection with your use of any information, products, services and/or the materials offered through this website and internet booking engine, including but not limited to, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, or any indirect or consequential loss or damages.

10.- Limitation of Financial Liability
In the highly unlikely event of an issue arising as pertains to a reservation, any liability to the Hotel and the online reservation provider for our website is limited to the refund of any deposit at the time of reservation.

11.- Governing Law
Your online reservation is governed by the laws of Collin County, Dallas, Texas, United States and are subject to the exclusive jurisdiction of the courts. These terms represent the entire agreement between you and HOTEL and the online reservation provider.

12.- Privacy Policy
All information collected is used only to secure the reservation. No data is shared with any third parties.